Student Recruitment Consultant

Job Descriptions

1. Student Enrolment: Achieve assigned student enrolment targets for each intake. Meet enquiry-to-application and application-to-enrolment conversion targets.
2. Lead Management: Ensure timely follow-up of all prospective student enquiries. Maintain an accurate and up-to-date pipeline of prospective students in the CRM or Student Management System.
3. Admissions Processing: Submit complete and accurate student applications within the required timelines. Ensure all supporting documents are verified prior to submission.
4. Student Counselling: Provide accurate and professional programme counselling aligned with students’ academic qualifications and career aspirations. Ensure prospective students receive clear information on programmes, scholarships, and admission requirements.
5. Customer Experience: Deliver a positive admissions experience through responsive communication and effective issue resolution. Maintain high levels of student and parent satisfaction throughout the recruitment journey.
6. Recruitment Activities: Participate in assigned recruitment events, including education fairs, open days, campus tours, webinars, and information sessions. Generate quality enquiries and applications from recruitment activities.
7. Administration & Reporting: Maintain complete and accurate student records and recruitment documentation. Submit recruitment reports, CRM updates, and activity reports within established deadlines.
8. Compliance: Ensure all recruitment and admissions activities comply with institutional policies, admissions procedures, and regulatory requirements. Maintain confidentiality of student information and records.

Job Requirements

1. Minimum 1–3 years of experience in student recruitment, admissions, education counselling, customer service, or sales.
2. Experience in a private higher education institution is preferred.
3. Excellent communication and interpersonal skills.
4. Good presentation and public speaking skills.
5. Ability to work independently and achieve enrolment targets.
6. Good command of English and Bahasa Malaysia.