Build practical skills for today’s evolving retail sector, from store operations and customer experience to merchandising and business management. Study flexibly online while preparing for opportunities across the retail industry.
The Diploma in Retail Management (ODL) develops practical knowledge across retail operations, merchandising, customer behaviour and business management.
You will explore how retail businesses attract customers, manage day-to-day operations and respond to changing consumer needs across both physical and digital retail environments.
Designed for flexible online study, the programme allows you to continue working while developing skills for a career in the retail sector.
A pass in SPM with a minimum of three (3) credits in any subject, or equivalent.
Programme Structure
What You Will Learn
Build practical knowledge across retail, business and management while developing skills for a fast-changing consumer environment.
Core Retail & Business Subjects
01
Business Communication
02
Principles of Marketing
03
Principles of Management
04
Introduction to Retail Management
05
Introduction to Economics
06
Introduction to Accounting
07
Merchandising and Inventory Management
08
Introduction to Finance
09
Principles of Supply Chain Management
10
Consumer Behaviour
11
Operations Management
12
Organisational Behaviour
13
Social Media and Digital Marketing
14
Management Information Systems
15
Global Strategic Management
16
Human Resource Management
17
Retail Store Management
18
Business Ethics
19
Omni-Channel Retail Strategies
20
Entrepreneurship
Applied Learning
Apply retail and business concepts through coursework that develops practical skills in customer experience, merchandising, operations and decision-making.
Compulsory (MPU) Subjects
Bahasa Kebangsaan A / Thinking Skills
Malaysian Economy
Career Pathways
Where This Diploma Can Take You
Develop versatile retail and business skills that can support opportunities across store operations, merchandising, sales, customer experience and retail management.
Retail Executive
Retail Operations Executive
Store Supervisor
Assistant Store Manager
Merchandising Executive
Inventory Executive
Sales Executive
Customer Service Executive
E-Commerce Executive
Digital Marketing Executive
Supply Chain / Logistics Executive
Retail Entrepreneur / Business Owner
Course Fees
Explore the programme fees and available payment options to find a study plan that works for you.